:root{--cream:#f9f8f5;--ink:#101828;--dark:#120c08;--orange:#ff740a;--orange-soft:#fff1e6;--line:#e4e1da;--muted:#6b7280;--green:#12805c;--red:#b42318;--radius:8px}*{box-sizing:border-box}body,html{margin:0;padding:0;height:100%}body{background:var(--cream);color:var(--ink);font:14px/1.5 -apple-system,Segoe UI,Roboto,Arial,sans-serif}a{color:inherit;text-decoration:none}.btn,button{font:inherit;border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:var(--radius);padding:6px 14px;cursor:pointer;transition:background .12s ease,border-color .12s ease}.btn:hover:not(:disabled),button:hover:not(:disabled){border-color:var(--orange)}button:disabled{opacity:.5;cursor:default}.btn-primary{background:var(--orange);border-color:var(--orange);color:#fff;font-weight:600}.btn-primary:hover:not(:disabled){background:#e66709;border-color:#e66709}input,select,textarea{font:inherit;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:7px 10px}input:focus,select:focus,textarea:focus{outline:2px solid var(--orange);outline-offset:-1px}.header{display:flex;align-items:center;gap:16px;padding:10px 20px;background:var(--dark);color:var(--cream)}.header .logo{font-family:Spectral,Georgia,Times New Roman,serif;font-size:20px;font-weight:600;letter-spacing:.02em}.header .logo .accent{color:var(--orange)}.header .spacer{flex:1 1}.header .who{color:#b9b2a9;font-size:13px}.header button{background:transparent;color:var(--cream);border-color:#3d322a}.header button:hover{border-color:var(--orange)}.login-wrap{min-height:calc(100vh - 60px);display:flex;align-items:center;justify-content:center}.login-card{width:360px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:28px;box-shadow:0 8px 28px rgba(16,24,40,.07)}.login-card h1{font-family:Spectral,Georgia,serif;font-size:22px;margin:0 0 4px}.login-card .sub{color:var(--muted);margin:0 0 18px}.login-card label{display:block;margin-bottom:12px;font-size:13px;color:var(--muted)}.login-card input{width:100%;margin-top:4px}.login-card .btn-primary{width:100%;padding:9px;margin-top:6px}.error-text{color:var(--red);font-size:13px;min-height:18px;margin:8px 0 0}.inbox{display:grid;grid-template-columns:340px 1fr;height:calc(100vh - 60px)}.list-pane{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:#fcfbf8}.filters{display:flex;gap:8px;padding:10px;border-bottom:1px solid var(--line)}.filters select{flex:1 1;min-width:0;font-size:13px;padding:5px 6px}.dialog-list{flex:1 1;overflow-y:auto;min-height:0}.dialog-item{padding:10px 14px;border-bottom:1px solid var(--line);cursor:pointer}.dialog-item.selected,.dialog-item:hover{background:var(--orange-soft)}.dialog-item.selected{box-shadow:inset 3px 0 0 var(--orange)}.dialog-item .row1{display:flex;justify-content:space-between;gap:8px;align-items:baseline}.dialog-item .name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dialog-item .time{color:var(--muted);font-size:12px;flex-shrink:0}.dialog-item .preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.dialog-item .meta{display:flex;gap:6px;margin-top:6px;align-items:center;flex-wrap:wrap}.list-more{padding:10px;text-align:center}.list-empty{padding:30px 16px;color:var(--muted);text-align:center}.badge{display:inline-block;font-size:11px;font-weight:600;line-height:1;padding:4px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.03em}.badge-active{background:#e7f3ee;color:var(--green)}.badge-closed{background:#eceae4;color:var(--muted)}.badge-escalated{background:#fdeceb;color:var(--red)}.badge-takeover{background:var(--orange-soft);color:#c2530a}.badge-channel{background:#eef0f4;color:#475467;text-transform:none}.thread-pane{display:flex;flex-direction:column;min-height:0;min-width:0}.thread-head{display:flex;align-items:center;gap:10px;padding:10px 18px;border-bottom:1px solid var(--line);background:#fff;flex-wrap:wrap}.thread-head .title{font-family:Spectral,Georgia,serif;font-size:17px;font-weight:600}.thread-head .outcome{color:var(--muted);font-size:13px}.thread-head .spacer{flex:1 1}.thread-actions{display:flex;gap:8px;flex-wrap:wrap}.thread-actions select{font-size:13px;padding:5px 8px}.thread-empty{flex:1 1;display:flex;align-items:center;justify-content:center;color:var(--muted)}.messages{flex:1 1;overflow-y:auto;min-height:0;padding:16px 18px}.msg{max-width:62%;margin-bottom:10px}.msg .bubble{padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-break:break-word}.msg .meta{font-size:11px;color:var(--muted);margin-top:3px}.msg-inbound{margin-right:auto}.msg-inbound .bubble{background:#fff;border:1px solid var(--line);border-radius:12px 12px 12px 4px}.msg-outbound{margin-left:auto;text-align:right}.msg-outbound .bubble{background:var(--orange);color:#fff;text-align:left;border-radius:12px 12px 4px 12px}.msg-outbound.ai .bubble{background:var(--ink)}.typing-note{color:var(--muted);font-size:12px;font-style:italic;padding:0 18px 6px}.composer{display:flex;gap:8px;padding:12px 18px;border-top:1px solid var(--line);background:#fff}.composer textarea{flex:1 1;resize:none;min-height:44px;max-height:140px}.hint{color:var(--muted);font-size:12px}.shell{display:grid;grid-template-columns:200px 1fr;min-height:100vh}.sidenav{background:var(--dark);color:var(--cream);display:flex;flex-direction:column;position:-webkit-sticky;position:sticky;top:0;height:100vh}.sidenav-logo{font-family:Spectral,Georgia,serif;font-size:20px;font-weight:600;padding:18px 18px 14px;border-bottom:1px solid #3d322a}.sidenav-logo .accent{color:var(--orange)}.sidenav-links{flex:1 1;padding:10px 0;display:flex;flex-direction:column;gap:2px}.nav-link{display:flex;align-items:center;gap:10px;padding:10px 18px;color:#b9b2a9;font-size:14px}.nav-link:hover{color:var(--cream);background:rgba(255,116,10,.08)}.nav-link.active{color:#fff;background:rgba(255,116,10,.16);box-shadow:inset 3px 0 0 var(--orange)}.nav-ico{width:18px;text-align:center;opacity:.9}.nav-link.office-link{margin-top:6px;border-top:1px solid rgba(255,255,255,.07);padding-top:12px}.nav-link.office-link .nav-ico{color:var(--orange);opacity:1}.sidenav-foot{padding:12px 18px;border-top:1px solid #3d322a}.sidenav-foot button{background:transparent;color:var(--cream);border-color:#3d322a;width:100%}.sidenav-foot button:hover{border-color:var(--orange)}.screen{padding:20px 26px 40px;min-width:0}.screen-title{font-family:Spectral,Georgia,serif;font-size:24px;font-weight:600;margin:0 0 16px}.loading{padding:40px;color:var(--muted);text-align:center}.drawer,.drawer-backdrop,.mobile-bar{display:none}@media (max-width:860px){.shell{grid-template-columns:1fr}.sidenav{display:none}.mobile-bar{display:flex;align-items:center;gap:12px;background:var(--dark);color:var(--cream);padding:10px 14px;position:-webkit-sticky;position:sticky;top:0;z-index:30}.mobile-title{font-family:Spectral,Georgia,serif;font-size:17px;font-weight:600}.burger{background:transparent;color:var(--cream);border-color:#3d322a;font-size:16px;padding:4px 10px}.drawer-backdrop{display:block;position:fixed;inset:0;background:rgba(18,12,8,.5);z-index:40}.drawer{display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;width:240px;background:var(--dark);color:var(--cream);z-index:50;animation:drawer-in .15s ease}@keyframes drawer-in{0%{transform:translateX(-20px);opacity:.6}to{transform:none;opacity:1}}.screen{padding:14px 14px 40px}.agent-layout,.card-grid,.week-grid{grid-template-columns:1fr}.stat-grid{grid-template-columns:repeat(2,1fr)}.booking-row{grid-template-columns:1fr;gap:8px}}.toolbar{display:flex;align-items:center;gap:14px;margin-bottom:16px;flex-wrap:wrap}.toolbar-hint{color:var(--muted);font-size:13px;flex:1 1}.segmented{display:inline-flex;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}.seg{border:none;border-radius:0;background:#fff;padding:6px 14px}.seg+.seg{border-left:1px solid var(--line)}.seg.active{background:var(--orange);color:#fff;font-weight:600}.onboard-card{position:relative;background:#fff;border:1px solid var(--line);border-left:4px solid var(--orange);border-radius:12px;padding:18px 20px;margin-bottom:18px;box-shadow:0 8px 28px rgba(16,24,40,.06)}.onboard-title{font-family:Spectral,Georgia,serif;font-size:18px;font-weight:600;margin-bottom:8px}.onboard-steps{margin:0;padding-left:20px;color:var(--ink)}.onboard-steps li{margin:6px 0}.onboard-link{color:#c2530a;text-decoration:underline}.onboard-close{position:absolute;top:8px;right:10px;border:none;background:transparent;color:var(--muted);font-size:18px;padding:2px 8px}.onboard-close:hover{color:var(--ink);border:none}.card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));grid-gap:14px;gap:14px}.card{text-align:left;background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;cursor:pointer;transition:border-color .12s ease,box-shadow .12s ease;font:inherit;color:inherit;display:flex;flex-direction:column;gap:8px}.card:hover{border-color:var(--orange);box-shadow:0 6px 20px rgba(16,24,40,.08)}.card-row{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.card-title{font-family:Spectral,Georgia,serif;font-size:17px;font-weight:600}.card-preview{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.card-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.cstat{display:inline-block;font-size:11px;font-weight:600;line-height:1;padding:4px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}.cstat-draft{background:#eceae4;color:var(--muted)}.cstat-armed{background:var(--orange-soft);color:#c2530a}.cstat-running{background:#e7f3ee;color:var(--green)}.cstat-paused{background:#fdf3d7;color:#9a6b0a}.cstat-done{background:#eef0f4;color:#475467}.cstat-failed{background:#fdeceb;color:var(--red)}.cstat-confirmed{background:#e7f3ee;color:var(--green)}.cstat-pending{background:#eceae4;color:var(--muted)}.cstat-cancelled{background:#fdeceb;color:var(--red)}.cstat-completed{background:#eef0f4;color:#475467}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px 20px;max-width:860px}.panel-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}.panel-title{font-family:Spectral,Georgia,serif;font-size:19px;font-weight:600;flex:1 1}.panel-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:14px}.section{margin:18px 0}.section-title{font-weight:600;font-size:14px;margin-bottom:10px;color:var(--ink)}.field{margin-bottom:14px}.field label{display:block;font-size:13px;color:var(--muted);margin-bottom:4px}.field input,.field select,.field textarea{width:100%}.field textarea{resize:vertical;min-height:90px}.field-row{display:grid;grid-template-columns:1fr 1fr;grid-gap:14px;gap:14px}.field code{background:var(--orange-soft);border-radius:4px;padding:1px 5px;font-size:12px}.template-pre{background:#fcfbf8;border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;white-space:pre-wrap;word-break:break-word;font:13px/1.55 inherit;margin:0 0 6px}.progress{height:10px;background:#eceae4;border-radius:999px;overflow:hidden;margin-bottom:10px}.progress-fill{height:100%;background:var(--orange);border-radius:999px;transition:width .3s ease}.counters{display:flex;gap:16px;flex-wrap:wrap}.counter{font-size:13px;color:var(--muted)}.counter-n{font-size:17px;font-weight:600;color:var(--ink);margin-right:4px}.counter-ok .counter-n{color:var(--green)}.counter-bad .counter-n{color:var(--red)}.modal-backdrop{position:fixed;inset:0;background:rgba(18,12,8,.45);display:flex;align-items:center;justify-content:center;z-index:60;padding:16px}.modal{background:#fff;border-radius:12px;padding:20px 22px;width:min(420px,100%);box-shadow:0 16px 48px rgba(16,24,40,.25)}.modal-title{font-family:Spectral,Georgia,serif;font-size:18px;font-weight:600;margin-bottom:10px}.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:16px}.empty-state{background:#fff;border:1px dashed var(--line);border-radius:12px;padding:44px 20px;text-align:center;color:var(--muted)}.empty-ico{font-size:30px;margin-bottom:10px;color:#c9c4ba}.empty-title{font-family:Spectral,Georgia,serif;font-size:17px;font-weight:600;color:var(--ink);margin-bottom:6px}.empty-sub{max-width:420px;margin:0 auto;font-size:13px;line-height:1.55}.empty-inline{background:#fcfbf8;border:1px dashed var(--line);border-radius:var(--radius);padding:14px 16px;color:var(--muted);font-size:13px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:14px;gap:14px;margin-bottom:6px}.stat-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px}.stat-title{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.stat-value{font-family:Spectral,Georgia,serif;font-size:30px;font-weight:600;line-height:1.2}.stat-sub{font-size:12px;color:var(--muted)}.chart-wrap{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px}.chart-svg{width:100%;height:auto;display:block}.funnel{display:flex;flex-direction:column;gap:8px}.funnel-row{display:grid;grid-template-columns:150px 1fr 48px 52px;grid-gap:10px;gap:10px;align-items:center}.funnel-name{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.funnel-bar-track{background:#f0eee8;border-radius:999px;height:14px;overflow:hidden}.funnel-bar{background:var(--orange);height:100%;border-radius:999px;min-width:2px}.funnel-bar.bar-alt{background:var(--ink)}.funnel-n{font-weight:600;text-align:right;font-size:13px}.funnel-conv{color:var(--muted);font-size:12px;text-align:right}.agent-layout{display:grid;grid-template-columns:minmax(320px,1.2fr) minmax(300px,1fr);grid-gap:16px;gap:16px;align-items:start}.agent-left .panel{max-width:none}.brief-field{margin-bottom:12px}.brief-label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:2px}.brief-value{font-size:14px;line-height:1.5;white-space:pre-wrap}.objections{margin:0;padding-left:18px;font-size:13px;line-height:1.6}.obj-q{font-weight:600}.obj-a{color:var(--muted)}.chat-panel{max-width:none;display:flex;flex-direction:column;min-height:420px;max-height:70vh}.chat-scroll{flex:1 1;overflow-y:auto;padding:14px 16px;min-height:0}.chat-panel .composer{padding:10px 14px}.chat-panel .composer input{flex:1 1}.week-grid{display:grid;grid-template-columns:repeat(7,1fr);grid-gap:8px;gap:8px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px}.day-col{border-right:1px solid var(--line);padding:0 8px 8px;min-width:0}.day-col:last-child{border-right:none}.day-head{display:flex;justify-content:space-between;align-items:baseline;padding:2px 0 8px;border-bottom:1px solid var(--line);margin-bottom:8px}.day-dow{font-weight:600;text-transform:lowercase}.day-date,.day-empty{color:var(--muted);font-size:12px}.day-empty{font-style:italic}.day-slots{display:flex;flex-direction:column;gap:6px}.slot-chip{display:flex;justify-content:space-between;align-items:center;background:var(--orange-soft);border:1px solid #f3d9c0;border-radius:var(--radius);padding:5px 8px;font-size:13px}.slot-time{font-weight:600}.slot-free{color:#c2530a;font-size:12px}.booking-list{display:flex;flex-direction:column;gap:10px}.booking-row{display:grid;grid-template-columns:110px 1fr auto auto;grid-gap:12px;gap:12px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}.booking-when{display:flex;flex-direction:column}.booking-date{font-weight:600}.booking-time{color:var(--muted);font-size:13px}.booking-who{display:flex;flex-direction:column;min-width:0}.booking-name{font-weight:600}.booking-actions{display:flex;gap:8px;flex-wrap:wrap}.history-details{margin-top:14px}.history-details summary{color:var(--muted);cursor:pointer;margin-bottom:10px}.history-details .booking-row{opacity:.75}